Latest Information on COVID-19 Precautions

Our visitation procedures have changed. Please see the latest updates below.

The safety of our patients and staff has always been and remains our top priority.

As the world continues to navigate the challenges presented by COVID-19, we realize that some people may have questions about coming to the hospital even as they seek to address pressing health issues. Please note that we have implemented extraordinary measures and additional protocols to help ensure a safe and clean environment for our patients, physicians, staff and community. We are actively monitoring and responding to all recommendations made by the Centers for Disease Control (CDC) and our local Health Authority.

Thank you for entrusting your care to us. When you or your loved ones need services, know that we are here … safe, trusted and ready to deliver a superior healthcare experience.

Emergency Department – Do Not Delay in Seeking Critical Care

Our Emergency Departments are staffed 24/7 to serve those with emergency medical conditions. Individuals experiencing serious injuries or medical symptoms such as chest pain, numbness, difficulty breathing or mental confusion should call 9-1-1 or go to the nearest emergency department. It could save your life.

We have an additional layer of protection with the utilization of UV light technology that kills germs once a room is unoccupied. Curtains and doors are kept closed and patients are separated based on symptoms.

Individuals Experiencing COVID-19 Symptoms

If you develop a fever or cough or have difficulty breathing, or have had close contact with someone who has had a confirmed positive COVID-19 test result, please seek medical attention by calling your provider’s office or an Urgent Care Center.

If you need help deciding if you should seek medical care, access the CDC Coronavirus Self-Checker on the CDC COVID-19 Symptoms page by clicking on the Coronavirus Self-checker button at the top of the page.

Hospital Services and Programs

The system is fully operational. We are monitoring for symptoms in patients and implementing isolation protocols, if needed.

Most community health education programs offered by the hospital in the near term have been canceled or postponed; please follow the system on Facebook for updates.

Telehealth

For your convenience and safety, virtual visits via Telehealth technology are available to address many non-emergency health concerns. Virtual visits allow you to speak with a healthcare provider using a phone, tablet or computer from the comfort of your own home.

Elective Procedures

Due to the increase in COVID-19 positive cases in the Rio Grande Valley, your physician or surgeon may recommend postponing your surgery or elective procedure. If you are scheduled for a surgical or elective procedure, please contact your physician or surgeon to discuss the best options for you.

Keeping You and Our Community Safe

As STHS Children's resumes elective surgeries and procedures, we have implemented comprehensive measures during the COVID-19 pandemic to help keep patients, physicians, staff and the community safe.

Learn more →

Visitation Guidelines (as of 10/29/20)

South Texas Health System continues to monitor COVID-19 activity within our hospitals to understand how to best meet the needs of our community. After discussions by leadership from all our acute care hospitals, the following visitation restrictions are now in effect:

  • Adult Inpatient Units: One (1) adult support person is allowed per day during the hours of 12 – 8 pm, not including patients in COVID-19 treatment areas.
  • Pediatric Inpatient Units: One (1) adult support person is allowed per day and 24-hour in-room visitation is permitted. NICU visitation is subject to the Neonatologist’s approval as to the number of visitors and hours of visitation.
  • Emergency Departments (STHS Edinburg, STHS Children’s and all FEDs): One (1) adult support person is allowed in the ER waiting area and treatment area unless otherwise restricted by the treating ER physician. Pediatric patients are allowed one (1) support person at all times. If the patient is admitted, visitation will follow the above inpatient visitation guidelines.
  • Emergency Department (STHS McAllen and STHS Heart): No visitation is allowed at the bedside or in the waiting areas. One (1) support person can accompany patients who have cognitive impairments and/or physical/mental disabilities to help with registration and medical histories as needed.
  • Labor and Delivery: One (1) adult support person is allowed for 24 hours per day. Consideration may be given to allow a doula in addition to the one visitor if requested by the expectant mother and approved by the attending physician.
  • Outpatient Areas (Imaging, Labs, Day Surgery, etc.): One (1) adult support person may accompany the patient and wait in the waiting area.
  • End of Life Considerations: For patients who are at end of life (whether an IP or an ER patient), the attending physician may modify the visitation rules above as to number of visitors and hours of visitation.
  • Visitor Screening Requirement: All visitors will be screened upon entry to the hospital and are required to wear an approved mask (no bandanas or neck tube coverings permitted) at all times while in an STHS facility.
  • Behavioral Health Hospital: No visitation is allowed at this time due to the prevalence of asymptomatic individuals in the community and the need to protect all our patients in that care setting.

Visitation guidelines will be monitored by hospital leadership and adjusted after conferring with the Medical Executive Committee upon any change in the COVID-19 situation within our community. Our goal is always to ensure the highest level of safety for our patients, physicians, mid-level providers, staff, and community members.

Prevention

The CDC recommends individuals and families follow everyday preventive measures including:

  • Social distancing – avoiding crowds and crowded spaces, avoiding handshaking and hugging, deliberately staying at least six feet away from other people, and replacing in-person visits with remote check-ins using technology.
  • Cover coughs and sneezes with a tissue, then dispose of the tissue.
  • Wash hands often with soap and water for at least 20 seconds; especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with 60–95% alcohol.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home and away from others when you are sick with any respiratory disease symptoms.
  • Routinely clean frequently touched surfaces and objects.
  • Stay home when you are sick with respiratory disease symptoms.

Additional Resources

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For media inquiries, contact:
Kristina Cerda, Marketing Manager
kristina.cerda@uhsrgv.com
956-571-8881