Your Child's Hospital Stay
We are pleased that you and your child's physician have selected South Texas Health System Children's to provide medical care for your child.
Our specially trained pediatric staff is focused on providing compassionate care to make your child's stay a comfortable one. The hospital features a kid-friendly, pleasant atmosphere, with large pediatric playrooms where kids can have fun and a special teen room with a large-screen TV, movies, electronic video games, board games and more. The hospital has it's own mascot, Eddy, who helps brighten kids' days when they are in the hospital.
The Hospital's Child Life Specialists focus on the emotional, social, and developmental well-being of hospitalized children and their families to help reduce stress and anxiety and promote effective coping. Learn how they can assist you and your child before and during your stay >
The following information will help you get familiar with South Texas Health System Children's so you can best prepare for your child's stay.
Your child's hospital team includes medical staff, nursing staff, pastoral services, dietitians, social workers, housekeepers, volunteers, patient escort service and other personnel.
Learn about your hospital bed, calling your nurse, during the night, television, telephones, mail, flowers, newspapers and valuables.
Learn about our smoke-free environment, medications, valuables or lost items and cell phones.
Learn about dietary services, the cafeteria and vending machines.
Learn about services for the hearing-impaired, interpreters, clinical laboratory services, child life services and organ and tissue donation.
Learn about checking out and discharge.
Learn about your child's hospital bill.
Learn about accepted health plans.
Questions and Concerns
If you have any questions or concerns about patient care or safety at South Texas Health System Children's, department directors and administrators are available to assist you. They will be happy to answer any questions or concerns you may have regarding your child's hospital stay. If you are unhappy with any aspect of the service received, please notify your nurse, the director of the unit, a risk manager or administration so that we may have the opportunity to assist you.
You may also share your concerns with the following:
Texas Department of State Health Services
Customer Service Representative
PO Box 149347
Austin, TX 78714-9347
512-458-7111 or 1-888-963-7111
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181