Accessing Your Medical Records

Health Records Online gives you access to your child's records from his or her most recent visit to South Texas Health System Children's so that you can print or send them to your child's physician for follow up care.

If you need archived medical records for care received prior to 2014, or for care that is not included in Health Records Online, please read the following information about accessing your information.  

Medical records for minors are maintained for a minimum of 10 years or until the person is 22 years of age. For babies born at South Texas Health System facilities, the record will be kept for 21 years before they are purged.   

About Medical Records 

Medical records are the property of the hospital. Patients do not automatically receive a copy of their medical record when they are discharged from the hospital because medical records must be completed by all physicians involved in the patient's care before they can be copied and released to the patient. This process can take up to 30 days. Patients may receive a copy of his or her medical record, upon completion, for a fee (if applicable).

Patient-related information may also be released to a physician or medical facility for follow-up care of the patient when needed, free of charge. We encourage patients to request medical record information at least 10 days prior to any follow-up care.  

Requesting Medical Record Information

Step 1: Authorization Release Forms

The information contained in the patient's medical record is confidential. All requests for release of medical records information must be accompanied by an authorization form signed by the patient and a photo ID. If a patient has a representative, the representative would need to provide a copy of the Medical Power of Attorney. If the patient is deceased, the signature of next of kin is needed along with a copy of the death certificate. Death certificates are not maintained by the hospital but can be requested through the Texas Department of State Health Services. If for any reason, the authorization is not HIPAA compliant, the Release of Information Office will contact the patient or representative for further information at the phone number documented on the authorization. 

Download the authorization form (PDF)

Step 2: Submit

By mail or in person:

South Texas Health System Edinburg
Attn: Medical Records Department
1102 West Trenton Road
Edinburg, Texas 78539 

Hours are Monday through Friday 9 a.m. to 4 p.m.

By fax: 956-289-2964

Electronic delivery: To receive your medical record information via the Internet, please complete steps 1 and 2. Be sure to indicate on the authorization form that you want the medical record information sent to you electronically and provide an email address.

Contact the Release of Information Office with any questions at 956-632-4061  


Processing and copy fees are charged on a case-by-case basis. Costs may vary depending on the type of request.

Copy Costs: No pre-payment is needed to determine a page count, but once the count is processed the patient will receive an invoice from Health Port. The invoice may be paid online. Once the invoice is paid, the medical records will be mailed out. $1.51 per page. If the page count is more than 75 pages, we recommend a CD for $81.35. 

Records to other health care health care providers: Patients records will be forwarded directly to any health care provider at no charge.

Disability: Only disability determination agencies are authorized to request and receive patient medical records. Fees are regulated by the state of residency of that agency. Such fees are only applicable when the request is received directly from a state or federal agency.

Attorney Fees: $22.88 preparation fee. $0.76 per page plus shipping and handling fee. Attorney rates for viewing records: $25 per hour.

Edinburg Children's Hospital

Billing and Technical Support

For any billing or technical support questions on medical records sent to you please call 770-754-6000.